Frequently Asked Questions - Axair Online

Thank You For Visiting Axair Online For Your Fan & Air Movement Requirements

We hope that you found all of the information that you require within our website but we're aware that some questions will always need to be answered. If you can't find the answer to your question below, please feel free to contact us on 01782 349430 or email us on [email protected]

 

Ordering

How do I place an order?

To place an order select the items you require and add to the shopping basket which will show on the top right. When you are ready to complete your purchase proceed to checkout. Payment can be made using a major Credit or Debit card provider, or should you have a credit account with us, via our online credit portal. An order confirmation will be emailed to you upon successful payment.

Do I need to register before I can place an order?

You do not need to register before placing an order, you may checkout as a guest and still complete your purchase. However, by creating an account you will have access to previous orders, track your order, additional offers and news from Axair Fans.

Can I collect my order?

We offer a next working day delivery service if orders are placed by 2pm (for UK customers only) but if you are local you can collect from our warehouse before 5pm.

What is the expected lead time?

If orders are placed by 2pm they will be delivered the next working day (for UK customers). On weekends, the order will be processed the first working day back. As you can order items on backorder which are not in stock, lead timess will vary. 

Can I place a bulk order for a business?

Bulk orders can be purchased via the website, if a discount applies, this will be noted on the product page and calculated prior to checkout. Back orders can be placed for items which are currently out of stock. This will be communicated on each individual product. 

Are prices inclusive of VAT?

All prices are exclusive of VAT. This will be added at the checkout and shown before the payment page.

The promotion code I have does not work, what do I do?

Should you have a valid coupon or promotional code that does not work, please contact us on [email protected] and we will rectify the problem.

The item I require is out of stock, how do I know when it is available again?

The majority of items that are on our website are in stock and available for next working day delivery. If an item is not stocked, you are able to create a back order. Lead times are not shown but should you require the lead time please contact us on 01782 349430 or email [email protected] and we will advise when the item will be available.

 

Payment Axair Online

What payment methods are accepted?

We accept all major credit and debit cards. All payments are processed securely through PayPal. If you do not wish to use a credit or debit card, you can choose to pay via a PayPal account or we offer a bank transfer (BACS) payment option at the checkout. Our bank details are available at the checkout once the bank transfer payment option is selected.

Does the shopping cart auto calculate shipping costs?

Yes, if multiple purchases are made, shipping is auto calculated based on the weight of the overall order. This is added on before the order is confirmed. 

What warranty is offered on Axair Online products?

All parts and accessories come with a one year warranty from date of purchase, against faults and damage. Please refer to our terms and conditions for full details.

Can I get a VAT receipt?

An order confirmation will be sent following purchase to the stated email address. This will show the amount of VAT applicable. For customers who have created an account, invoices can be printed from the account admin area. 

Do you offer trade discounts?

Axair online is a trading business to business website therefore all prices shown are trade prices.

My card has been declined, what can I do?

If a card has been declined the order will not be processed, please check that you have not received an order confirmation in this instance. We suggest waiting a short period before trying again and in the event that it is not accepted please contact us to arrange an alternative method of payment.

My order has failed but I think I’ve been charged, what do I do?

Please check that you have not received an order confirmation in this instance. An order confirmation will signify that the order has been processed. If you notice that payment has been taken but you have received no order confirmation please contact us.

Terms & Conditions of Sale

Please click here to view our terms and conditions.

 

 Account Information Axair Online

Why should I create an account?

You do not need to register before placing an order, you may checkout as a guest and still complete your purchase. However, by creating an account you will have access to previous orders, track your order, additional offers and news from Axair Fans.

I’ve forgotten my account username or password, What do I do?

If you have forgotten your password please submit a password reset request using the button next to the login. If an associated account is linked to your email address, a password reset will be sent direct. 

How do you use my details submitted on my account?

All details submitted are used according to our Privacy Policy, we will never pass on your details to any third parties. Axair are commited to remaining compliant with GDPR 2018 and will never share or process data without your consent.

I need to return an item, what should I do?

Should you need to return an item please contact us on [email protected] or call 01782 349 430 and we will discuss your requirement.

How long will a refund take?

Once the product has been returned and checked for manufacturer faults in line with our terms and conditions, refunds should take approximately 48 hours to be credited back into your account.

 

Delivery Axair Online

I haven’t received my order, what should I do?

If you have not received your order with 5 working days please contact us on 01782 349 430 or email [email protected]. Axair Online offer a track my order service to enable you to see the status of your order.

My order has arrived but it’s incorrect, what do I do?

In the unlikely event that an incorrect order has been shipped to you, please contact us directly on 01782 349 430 or email [email protected]

An item is missing from my order, what do I do?

In the unlikely event that an incomplete order has been shipped to you, please contact us directly on 01782 349 430 or email [email protected]

 

 Support Axair Online

I have a question about my product, where can I find the information?

Our knowledge Zone is full of informative videos, illustrations and articles around our products. In addition all datasheets can be found in the Downloads section of our website. Should you need further technical information, our product engineers are on hand to help. Please contact Simon on 01782 349 430.

I need a datasheet for the product I have purchased, where can I find this?

All datasheets can be found below each product listing and also within the Downloads section of our website.

Where can I find a copy of your terms and conditions?

A copy of our full trading terms and conditions can be found within the Downloads section of the website.